Hi @Azar1
We really apologize for the inconvenience, I can see in the system that you contacted us through Facebook and we raised your case to the relivent team and your case have been resolved and we sent an email with a promo code to your email to order new SIM for free.
Don't hesitate to contact us through support page (live Chat and Email) or social media channels Facebook and Twitter.
Thanks for choosing Jawwy.
Ammar
