Hi @M9,
We are sorry for what happened with you!
Can you please try to clear Cache from the main screen on the app, click on the three horizontal lines on the left top corner.
- Then click on (troubleshooting).
- After that click on (Clear Cache).
Then close the app, and log in again.
When ever you have any inquiry please do not hesitate to contact us through Chat or Email, or through Social Media (Facebook or Twitter) https://www.jawwy.sa/en/content/support
Thank you
fahed
