Base plan expired add on not working

[Murty]

My Base plan has expired and have national minutes add on pack valid for 12more days. I am not able to make out going calls

[Abdulla]

Hi @Murty

I am sorry to hear about that. Rest assured that I will try my best to fix the issue for you. In order to assist you in the best way possible, I would like to kindly ask you to provide me with the following information:

• Can you recieve calls ?

• Have you tried taking the SIM out of your device and putting it back in?
• Have you tried using the SIM in another device?

Please let us know, in order to assist you in the best way possible.

Thanks for contacting us.

Abdulla Mohamed.