Internet not working

[Kashif]

My internet is not working et al.
I am in a full signal area.. calls are working fine... account shows all data available..
Also i cant see any 4g logo or any other..
Help me in this

[Jawwy-Admin5]

Hi Kashif,

Thank you for choosing Jawwy from STC community,

Regarding your concern, kindly provide us with mobile number for the SIM that you are facing an issue with so we can check the system and help you in a proper way.

Waiting for your respond to assist you.

Happy Morning,

Norah Abdullah.

[Kashif]

Hi Norah,

My mobile number is 506518213

please help me in resolving this matter as i will be travelling from tonight and i need the internet 

[Kashif]

Hi Norah,
My mobile number is 506518213
please help me in resolving this matter as i will be travelling from tonight and i need the internet

[Jawwy-Admin5]

We are so sorry for the inconvenience that we caused to you @Kashif.

Try those steps and tell us if it works with you:

1- Delete the app and re-download it again.

2- Call 123 to update the SIM on the system.

3- Clear cache and data for Jawwy app. 

After that try to login with your account on Jawwy app , then try to call and to use the Data.
If you still facing the same issue contact us as soon as possible to raise your issue to IT team so they can solve your issue.

Waiting for your respond to assist you in a better way

Best of luck.

Nora Abdull.

[Kashif]

hi nora,

still no internet.. same issue..

calls are working fine from the start, there is only issue with the internet.. it simply does not connect.

Chatting with the Customer Support is also of no use.

solve it asap

[Jawwy-Admin5]

Hi Muhammadhanif,

Thank you for choosing Jawwy from STC community,

Kindly provide us with your number so we can assist you in a proper way.

Nora Abdullah
 

[efaraz77]

I am also facing same problem right now I have around more than 1 GB data also having 1 month validity but still unable to use internet.