Hi @Shad
Thank you for contacting us today, we're sorry to hear that, please make sure to follow the provided steps to use the app.
1- If you are using an android device please make sure to delete your app and download the latest version, and if you're using an IOS device please make sure to update your app to the latest version.
2- Make sure that your Jawwy SIM is inserted in your device.
3- Turn data on from your Jawwy SIM and turn the wifi off.
If you still have the same issue please don't hesitate to contact us through support page (live Chat and Email) or social media channels Facebook and Twitter and provide us with a screenshot of the error message.
Thank you for choosing Jawwy.
Fahed,
