My device hasn't worked since it was delivered to me, what should I do now?

[loveazmt1]

Sir I purchased 2 sim jawwy you tube working good but what's app massage audio video not working please solve this problem

[Jawwy-Admin5]

Hi loveazmt, 

Thank you for choosing Jawwy from STC community.

Kindly follow the below points:

1- Try the SIM on another device and check if the internet is working.

2- Delete Jawwy app and download it again, log in to the app then check the internet again.

3- If you are using two SIM's device try to take out one and leave one then try the data.

4- log into the app, and try to change the allowance between your SIMs.

Please try the steps and get back to us with the answers.

Best of luck,

Nora Abdullah