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Forum Posts

Recharge issue

I’m not able to recharge my sim. Whenever I try to, it shows Invalid Payment.

Wardha by عضو جديد
  • 477 Views
  • 0 replies
  • 0 kudos

how to recharge the balance

when i recharge the balance message shown on screen purchase simwhat is meaning this message?all calls received on this sim.pls solve this issue and advise me how to solve this issue. thanks

imran by عضو جديد
  • 69 Views
  • 0 replies
  • 0 kudos

National wrong in the system

I need to change a new phone number and link with my iqama. But the system shows that my nationality is not Chinese as my passport. it’s a problem. Please help me to change my nationality back to Chinese. Thank you.

Layla by عضو جديد
  • 108 Views
  • 0 replies
  • 0 kudos

Combo80

Dear sir yesterday I did combo 80 data 44 gb not working.

Pilot by عضو جديد
  • 44 Views
  • 0 replies
  • 0 kudos

I order new e sim

I ordered a new eSIM and the money was deducted from my account but I haven't received any email regarding the SIM. Will I get the SIM now or will I get my money back?

Sujon by عضو جديد
  • 133 Views
  • 0 replies
  • 0 kudos

my sim card is not delivered yet

Hi, My order id is "200234196360009" . till not delivered i tried to make calls that delivery guy his number is not connected after one day i called again may b his child lift the call and speaking arabi but i don't know arabi. now also still trying ...

abu1230 by Beginner
  • 377 Views
  • 6 replies
  • 0 kudos

Simple question

I have a question about the sim 90 star package,it shows that the offer is valid till October,so if i get the package now,can i use it continuously?or it will be gone after October?

Saimun by عضو جديد
  • 1434 Views
  • 0 replies
  • 0 kudos

Resolved! TERMINATE SIM

Dear Jawwy Team,Someone is using my mobile number, and I need to cancel it; How i can discontinue this mobile phone number: +966 xxxxxxx.

Adding number to account

Adding number to account was easier before. You just need to login and go to my device. But now the agents say the system has changed and I'm trying from morning but could not add number to my account. it's good if you work on this procedure and made...

Ajmalali by عضو جديد
  • 5000 Views
  • 14 replies
  • 3 kudos

Unable to receive the OTP

I am unable to receive OTP suddenly while being in India, please support what I should do. I am unbale to perform any online transactions activity because of this.

Resolved! Data deduction in unlimited package

I have purchased 115 SAR unlimited social media package on 05-May-2025 and while using You-tube the data have been deducted from my package so, kindly check and solve this issue and provide my data back. It's look like fraud to deduct data after havi...

Simcard

Hello sir just want to ask about my simcard to cancel on my iqama, I talk to your agent yesterday about my problem then today I just want to follow up what happen thank you

Rommel by عضو جديد
  • 2004 Views
  • 1 replies
  • 0 kudos

تفعيل الشريحة

حولت رقمي من ياقوت زين إلى جوي اس تي سي كم مدة التفعيل ولماذا أخذ الموظف بيانات بطاقة الصراف وماتم عمل اي شي للان