Hi Noor , welcome to Jawwy from stc. It is my pleasure to assist you.
We are sorry for that,
to get a SIM replacement/swap on website:
1. Login to
https://www.jawwy.sa/en/content/support
using the same email account used to purchase the SIM in very the first time.
2. Click on "Get a replacement SIM” found in the middle of the page.
3. It will direct you to the eShop page for the SIM replacement, click “Add to cart”.
4. Open your shopping cart and click “Checkout”.
5. Under “Your number”, there is a dropdown list which includes the number/all numbers you have in your account, choose the number for which you want to get a replacement.
6. Then fill in your shipping address and contact number, and choose how you would like to receive the new SIM (Delivery or Collect it from the store).
7. Finally confirm your order by choosing the suitable payment option.
Knowing that it is for 25 SR
the owner of the sim must receive it and provide his id and verification code
If you need any further assistance, please contact us via Facebook, Twitter, or live chat and we will help you the best possible way: https://www.jawwy.sa/en/content/support
If this solution was helpful please press on accept as solution
Kind regards,
Amjad
