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Knowledge Base Articles

What are the advantages of an eSIM?

eSIM’s are easy to activate without the need of physical swapping of cards to install a connection. They also allow for another physical SIM to be used at the same time.   اقرأه بالعربي

What is eSIM?

eSIM is an embedded chip in your device that does not involve any physical SIM card, where information is updated wirelessly enabling for a second number without the need of new SIM cards.   اقرأه بالعربي

How can I get my IAM Token code?

You can easily get your IAM code by following the below steps: Go to https://www.iam.gov.sa/Click "Log in" and choose the login option using "Password with SMS".Fill in your username and password of your Absher account, along with the required chara...

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What is the validity of the number in Jawwy from stc?

The number's validity is 90 days from the date/time of the last charged outgoing activity (Such as using data, sending an SMS/MMS, making a voice call, or recharging your balance).   If you wish to remove one of the numbers or your only number in th...

What is Jawwy account?

Jawwy Account or Single sign-on (SSO) is a verification process that allows Jawwy users to access the Jawwy App/Website and manage up to 3 numbers maximum in one account with one set of login credentials.   Jawwy account is designed to enhance the e...

Who is Jawwy ?

Jawwy is the world’s first truly digital mobile service package and is designed for today’s digital generation.  Essentially, a personal mobile service in an App, Jawwy has its own SIM, App and freshly designed digital channels for buying and receiv...

How is Jawwy different from other service providers?

We are different in the following ways:1. Build and manage your flexible plan yourself on our app, without visiting a shop or calling customer care.2. You can manage the flexible plan on all your devices through our app.3. Track your consumption and...

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Is Jawwy a prepaid or postpaid package?

Jawwy is a hybrid package, it merges the prepaid and postpaid characteristics, so users can: • See itemized details of their purchases, subscriptions, and consumption.• Sign up for a great-value monthly flexible plan or cost-effective add-ons.• Add ...

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How can I find a store?

We have a network of Click & Collect locations in malls across the kingdom. Please visit by clicking (Here), to see the latest list of our Click & Collect and store locations.    اقرأه بالعربي

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How do I use multiple SIMs under the same account?

You may use up to 3 SIMs under same account / ID. Just use the same log in credentials to register the SIMs. If you want to attach an already registered SIM to your account, that SIM needs to be unjoined from the other account and then joined to the ...

Can I auto-renew my plans?

Your flexible plan renews automatically anyway. If you use the credit card option, save your card details and choose the Autopay option to enjoy uninterrupted service. All monthly charges will be automatically debited from your card when you confirm ...

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