What happen the money/package of replacement eSIM to physical SIM?

[Alhazuddin]

I have bought an eSIM with 230SAR package. Unfortunately, my device does not support eSIM. I have contacted customer care to return the money. But they did not agree. They suggested replacing eSIM with a physical SIM. I have already ordered a physical SIM. My question is once I replace eSIM with a physical SIM, will I get back my money in the physical SIM? Or, will give the same package? When validity will start? 

[Ahoma]

Hello dear Alhazuddin, welcome to Jawwy from stc. Glad to assist you.

We are sorry about any issue, everything will be the same except that your payment for the SIM SWAP it's on you. it's better to check next time the conditions for any services before applying so you can have no issue in the future, we are happy to have you in Jawwy family dear Alhazuddin.


Gratefully Yours,

Ahmed Omar