Good morning Welcome to Jawwy from stc,Glad to assist you.
Sorry for that but switching to us is easy.
Click https://shop.jawwy.sa/ to go to our Online Shop, and select the SIM you prefer.
From the SIM page, select the SIM type if Normal SIM or eSIM, and then add it to the cart and click "Checkout".
Register your account, log in, or proceed as a guest in order to continue your order.
First, you’ll have the option to choose either to keep your existing number or get a new one.
Select "Keep my stc number" to change your plan from Sawa/stc postpaid to Jawwy, or select "Keep my existing number" to transfer your number from another service provider which you need to select from the available list only.
Enter your existing mobile number, as a verification code will be sent to you to confirm your request.
After that, choose how you would like to receive your SIM, either by "delivery" or “pick it up yourself” option and fill in the required details, and enter your contact number as another code will be sent to you for order confirmation.
Finally, choose the payment method to place your order.
For Zain, Mobily,Lebara and Virgin numbers, after receiving your SIM with successful authentication, your request will start processing and it takes up to 8 business hours (From Sunday to Thursday).
For stc numbers, in case of acceptance, changing your package will be as soon as possible for SAWA numbers, and for stc postpaid numbers, it takes up to 2 working days (From Sunday to Thursday) from the successful authentication. For the postpaid numbers kindly contact 900 first to check any outstanding billing.
Don’t worry, you’ll still be able to use the service on your existing number during the number transfer process.
Please note that transferring existing numbers is only applicable to the holders of a valid National ID or Iqama.
If you need any further assistance, please contact us via Facebook, Twitter, or live chat and we will help you the best possible way: https://www.jawwy.sa/en/content/support
If this solution was helpful please press on accept as solution
Kind regards,
Amjad
