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Paygo usage details

fungus
مشارك عابر
Hi
Currently I only see the amount deducted from paygo however it is not possible to see which numbers or service was deductible from paygo.
I spoke to the customer service and they said that it doesn't show in the system which number / service used paygo

Can someone from jawwy look in to this please
3 REPLIES 3

walaa
كابتن جوّي
كابتن جوّي

Hello at Jawwy from STC,  We are really sorry for all the trouble you've had. kindly contacting us is pretty easy and we offer multiple ways like live chat, email and social media support to help you better

fungus
مشارك عابر

Hi,

I did contact jawwy via messenger but they said that currently we cannot check the usage of paygo in the system, my question is why cannot check which numbers that i am dialing is using paygo. It just shows the amount.

walaa
كابتن جوّي
كابتن جوّي

Yes, through "More" then "Paygo history" you can only check the dte of transction and charge for the service only, we will appreciate your Ideas and feedback regarding the services and offers through this link: kindly share your Ideas with us.https://www.jawwy.sa/ideas-lab/en/