Hi 🤝,Dear, welcome to Jawwy from stc,
You can get a replacement SIM through free delivery via our online shop as follows:
From our website 🌐
1- Log in to our website https://www.jawwy.sa/content/jawwy/en/home.html using your mobile number and OTP.
2- Go to “Shop”, select "SIMs", then “SIM replacement” to select the type (physical or eSIM).
From Jawwy 2.0 app 📱
1- Log in to Jawwy 2.0 app using your mobile number and OTP.
2- Go to “Shop”, select "SIMs", then “SIM replacement” to select the type (physical or eSIM).
For Jawwy 1.0 :
You can get a replacement SIM/eSIM as follows:😊
• Physical SIM: Through free delivery via our online shop https://ext-shop.jawwy.sa/hybrid/sim-replacement/p-2002341-51280132513-cat.html?_ga=2.243086273.2190... or you buy it directly from the nearest branch.
• eSIM: Only through our online shop through this link and selecting the SIM type as eSIM: https://ext-shop.jawwy.sa/hybrid/sim-replacement/p-2002341-51280132513-cat.html?_ga=2.243086273.2190... (Not applicable from branches).
Remember that you must order it from the same mobile number, and only the number owner can receive it to authenticate it.
Moreover, the replacement SIM/eSIM costs 28.75 SAR including VAT, and you will need to authenticate the new replacement SIM with your same National ID/Iqama.
If you are facing any issue, Please visit us Through:
https://www.jawwy.sa/content/jawwy/en/help.html
